Terms of Service

What Commentoro does

Commentoro reads the comments and direct messages that people leave on the Facebook and Instagram accounts you connect, sorts them, and, following the settings you choose, hides or deletes some of them, drafts replies, and sends replies. Some of this happens automatically, without a person checking each one first, when you turn it on.

Commentoro works through Meta's platforms. What it can do depends on what Meta allows at the time, and Meta may limit, delay or refuse an action. We are not responsible for Meta's platforms, their availability or their decisions.

Your account and your team

You are responsible for the people you invite to your agency, for what they do in Commentoro, and for keeping their sign-in details safe. Tell us at once if you think an account has been used without permission.

You must have the right to connect each Facebook and Instagram account you connect, and to let Commentoro act on it. If you manage accounts for your clients, you are responsible for having their permission.

Replies and actions taken in your name

Every reply, hide and deletion Commentoro makes is made on your behalf, on accounts you control, and you are responsible for it as if you had made it yourself. This includes replies written by AI and sent automatically under your settings.

AI can be wrong. It can misread a comment, hide one it should not, or write a reply that is inaccurate or unsuitable. Check your settings, the brand information replies are based on, and the replies that wait for approval. You can unhide a comment and turn automatic actions off at any time.

Acceptable use

You must not use Commentoro to:

• send spam, or unsolicited or misleading messages;
• break Meta's terms, policies or platform rules, or any law;
• harass, threaten or deceive anyone, or hide comments in order to mislead people about a product, a price or a risk;
• process data you have no right to process;
• try to break, overload, copy or get around the security of Commentoro or of the services it relies on.

Free trial

A new agency gets a 14-day free trial. A card is needed to start it. Unless the plan is cancelled before the trial ends, the trial turns into the plan you chose and the card is charged for it. Extra brands, extra accounts and pay as you go comments used during the trial are billed when it ends: with the plan's first payment, or on a final bill if the plan was cancelled.

Plans and billing

Plans, their prices and what each includes are shown on the plan page in Commentoro. Plans are billed in advance, monthly or yearly as you choose, to the card you saved, through our payment provider. The comment allowance is per month on both. Prices exclude taxes, which are added where they apply.

Pay as you go is off until you switch it on. While it is on, comments past your plan's allowance are still handled, and each 1,000 started costs $4 on your next bill, up to the monthly limit you set, if you set one. While it is off, or once the limit is reached, new comments are still collected but are not handled until the next month, or until you switch it on or raise the limit. A lower limit, or switching it off, applies from then on: comments already handled that month stay on the bill.

Extra brands and extra accounts are counted by the day, from the day one is added to the day it is removed. They are billed after the month they are used in, with that month's pay as you go comments: on a monthly plan, on the bill that renews it; on a yearly plan, on a bill as each month of its year ends.

If a payment fails, we will tell you and ask you to update your card. If it is still not paid, automatic actions may stop and the account may be limited until it is.

Cancellation, closing and refunds

You can cancel your plan at any time from the billing page. It stays active until the end of the period already paid for, and is not renewed after that. When your plan ends, the agency closes, and the extra brands, accounts and comments not billed yet are charged on a final bill.

Payments are not refunded, in full or in part, except where the law requires it.

What happens to your data when the agency closes is set out in the Privacy Policy and the Data Processing Agreement.

Your content

You keep every right you have in your content: your brand information, your replies, and the comments and messages Commentoro handles for you. You give us permission to use it only to provide Commentoro to you. We do not use it to train AI models.

For the personal data Commentoro handles on your behalf, the Data Processing Agreement (at /dpa) forms part of these terms.

Suspension

We may suspend or limit an account that breaks these terms, puts Commentoro or its users at risk, or is not paid. Where we can, we will tell you first and give you the chance to fix it.

Liability

Commentoro is provided "as is". We do not promise that it will always be available, that it will catch every comment that should be hidden, or that every reply will be right.

To the extent the law allows, we are not liable for indirect or consequential loss, lost profit, lost sales or harm to reputation, and our total liability for any claim is limited to the amount you paid us in the 12 months before it. Nothing in these terms limits a liability that the law does not allow to be limited.

Changes to these terms

We may change these terms. We will show the date of the change at the top of this page and tell the owners and admins of each agency in Commentoro. If you keep using Commentoro after a change takes effect, the new terms apply.

Governing law

These terms are governed by the laws of the State of Delaware, with disputes going to the state and federal courts in Delaware.

Contact

Dollani, LLC, 262 Chapman Road, Suite 240, Newark, DE 19702, United States. Email: privacy@commentoro.com.